We value your feedback and are committed to resolving any concerns
At Shreeji Finance Pty Ltd, we are committed to providing exceptional service to all our clients. We value your feedback – whether it's a compliment about our service or a concern that needs to be addressed. Your input helps us continually improve our services and maintain the highest standards of professionalism.
We love hearing when we've exceeded your expectations! If you're happy with our service, we'd appreciate you letting us know. Your positive feedback:
You can share a compliment by:
While we strive to provide excellent service at all times, we understand that sometimes things may not go as planned. If you have a concern or complaint, we want to hear from you so we can address it promptly and fairly.
You can make a complaint about any aspect of our service, including:
We have a fair and transparent process for handling complaints. Here's what you can expect:
Contact us with details of your concern. The more information you provide, the better we can understand and address the issue.
We will acknowledge receipt of your complaint within 1 business day and assign it to an appropriate person for investigation.
We will investigate your complaint thoroughly and fairly. We may contact you for additional information during this process.
We aim to resolve all complaints within 30 days. You will receive a written response outlining our findings and any actions we'll take.
If the complaint requires more time to investigate, we will keep you informed of our progress and expected timeframes.
Email: [email protected]
Phone: 0413 673 613
Mail: Complaints Officer, Shreeji Finance Pty Ltd, Melbourne, Victoria
In Person: Visit us at our office (please call ahead to arrange a meeting)
When making a complaint, please include:
If you're not happy with our response or the complaint is not resolved within 30 days, you have the right to escalate your complaint to an external dispute resolution service.
AFCA is a free, independent dispute resolution service for consumers and small businesses who have complaints about financial services.
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Time Limits: You must lodge your complaint with AFCA within 2 years of our final response.
If your complaint relates to privacy or the handling of your personal information, you can also contact:
Online: www.oaic.gov.au
Email: [email protected]
Phone: 1300 363 992
For complaints specifically related to credit reporting or credit information, you may also contact the credit reporting body involved. The major credit reporting bodies in Australia are:
Every complaint we receive is an opportunity to improve. We:
All complaints are handled confidentially. Information about your complaint will only be shared with:
We want you to feel comfortable raising concerns with us. Making a complaint will not:
No. There is no charge for lodging a complaint with us or with AFCA.
We aim to resolve most complaints within 30 days. However, complex matters may take longer. We will keep you informed throughout the process.
Yes, but we may need written authorization from the person you're representing to discuss their personal information with you.
If your complaint is urgent or involves potential financial harm, please call us immediately on 0413 673 613 so we can prioritize it.
We're here to help. Whether you have a compliment or a concern, please don't hesitate to contact us. Your feedback is valuable and helps us serve you better.
Related Documents: Please also refer to our Disclaimer and Privacy Policy.